Why do we have cancellation policies in the first place?
Adrenaline Hunter acts as an intermediary between you (the user) and providers. Therefore, when you book an activity through Adrenaline Hunter, you are actually booking with the provider directly, and that’s great because we are here to hook you up with our passionate providers and supply you with the largest choice of activities and the best booking experience!
But this is also true for our network of partnering suppliers. To avoid last-minute cancellations which can represent significant losses for our suppliers, they each get to choose the cancellation policy which they deem appropriate for their activities.
Therefore, unless specified differently in activity descriptions, each activity is attributed one of the four following cancellation policies:



The 4 different cancellation policies:
FLEXIBLE
1) Cancellation 4 days or more prior to the agreed activity starting date
→ You are automatically reimbursed for the full activity price

2) Cancellation between 48 and 96 hours prior to the agreed activity starting date
→ You are entitled to a 50% reimbursement

3) 48 hours or later are what we call last-minute cancellations
→ No reimbursements will be effected


MODERATE
1) Cancellation 10 days or more prior to the agreed activity starting date
→ You are automatically reimbursed for the full activity price

2) Cancellation between 4 and 10 days prior to the agreed activity starting date
→ You are entitled to a 50% reimbursement

3) 4 days or later, prior to the agreed activity starting date, is considered last-minute cancellations
→No reimbursements will be effected


STRICT
1) Cancellation 30 days or more prior to the agreed activity starting date
→ You are automatically reimbursed the full activity price

2) Cancellation between 30 and 10 days prior to the agreed activity starting date
→ You are entitled to a 50% reimbursement

3) 10 days or later, prior to the agreed activity starting date, are considered last-minute cancellations
→ No reimbursements will be effected


SUPER STRICT
1) Cancellation at least 90 days or more prior to the agreed activity starting date
→ You are automatically reimbursed for the full activity price

2) Cancellation between 90 and 60 days prior to the agreed activity starting date
→ You are entitled to be reimbursed a total of 75% of your total booking value

3) Cancellation between 60 and 30 days prior to the agreed activity starting date
→ You are entitled to be reimbursed a total of 50% of your total booking value

4) Cancellation after 30 days prior to the agreed activity starting date
→ No reimbursements will be effected


Supplier cancellations
The Partner may only cancel an Activity if circumstances beyond his control make the Activity performance impossible or dangerous, such as poor weather conditions and force majeure.
In such cases, you will obviously be fully reimbursed.

In case of bad weather conditions or other last-minutes factors, suppliers can also propose to reschedule the activity. It’s up to you to accept or refuse such changes (for example, it may be difficult to postpone an activity in you are on a road trip). If you cannot attend the new proposed date, you will be entitled to full reimbursement.



Can I modify the dates of my booking?
You may request a change in the scheduled dates for an activity if such modification is possible (this will be activity-dependent). This can be done through our service, by calling or emailing us at [email protected] .
We will contact your provider to negotiate such modification on your behalf. Should the modification request be accepted by the provider, a new reservation summary will be issued and sent out to you.

It is however, important that providers are not obliged to accept changes in dates or timing. Such requests, if accepted, may be subject to fees according to the providers’ specific terms and conditions.

Should the modification request be refused, your request will be treated as a cancellation as per the above policy.

In practice? It’s all common sense. Try to contact us or the provider as soon as possible if you cannot attend the activity on the agreed date. The providers and Adrenaline Hunter will do their utmost to find the best solution to reschedule or postpone your activity!